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Quality Management System Policy

The County of Brant is committed to providing its consumers a safe drinking water supply that meets the requirements of all applicable legislation. We are committed to the implementation, maintenance and continual improvement of the Drinking Water Quality Management Standard. The County shall require the principles of the Quality Management System in the operation, design and construction of the County's Drinking Water Systems be followed.


Water and Wastewater Rate Structure 2014


Water By-Law


County of Brant Operational Plan


Billing Policy


Click here for Watering Restrictions

The County of Brant’s Water Division is located in the County Administrative Building. The Water Division reports to County Council via the County of Brant’s Environmental Services Committee.

The County of Brant Water Division operates five waterworks. For a complete description of each system please see the Annual Reports.



Water Meter FAQ

  1. Where is my water meter located?
  2. How do I read my water meter?
  3. How do I know if my water meter is reading properly?
  4. How can I check to see if I have any leaks in my home?

Note: If your question is not listed above, please call Water Division at 449-2451 or 1-888-250-2295.

Where is my water meter located?
Water meters will generally be near your shut off valve located in the basement or crawl space. It could also be located near the hot water tank.

How do I read my water meter?
On the face of your meter, you should see numbers inside a rectangle. Similar to an automobile odometer, read the number from left to right including all zeros in front.

How do I know if my water meter is reading properly?
Should your recorded water use change suddenly for no obvious reason (lawn watering, more people in the home, away for a long period of time), report this to Brant County Power Billing Office so that it can be investigated.

How can I check to see if I have any leaks in my home?
If you suspect you may have a leak, turn off any water consuming appliances inside and outside of your home. Read your meter. If the test dial (triangle) on your meter is spinning, water is flowing through the meter. You may also want to monitor your meter reads overnight. Take a reading before you go to bed and a reading first thing in the morning before you use any water. If the numbers have changed, this would indicate that there is a leak somewhere in your home. Remember that toilets are the number one cause of leak!

Report leaks at the water meter promptly to the County of Brant Water Division.


Water Quality FAQ

  1. Where does my drinking water come from?
  2. How often is my water tested?
  3. Is chorine added to my drinking water?
  4. Is there fluoride in my drinking water?
  5. Why is my water a yellow or rusty colour?
  6. If I have concerns about unusual taste, odour or colour of my drinking water, where can I have it tested?
  7. I have a private well and I have questions on my test results where can I call?

Note: If your question is not listed above, please call Water Division at 449-2451 or 1-888-250-2295.

Where does my drinking water come from?

How often is my water tested?

  • Samples from all wells are collected for bacteriological analysis one day per week on both the treated and raw water.
  • Inorganic and organic testing is done on a quarterly basis. This includes all parameters required by the Ontario Drinking Water Standards (ODWS). A copy of the ODWS may be found at www.ontario.ca/ministry-environment. (Off Site)
  • Distribution system samples are collected once a week by the County of Brant Water Division staff from approximately fifty (50) locations. Chlorine levels in the distribution system are measured at the time of sample collection. The samples are analyzed for Total Coliform, Escherichia Coli and Background Count on Total Coliform

Is Chorine added to my drinking water?
In order to ensure your water is protected from harmful bacteria and other microorganisms, safe effective levels of disinfectant (chlorine) are added to the water distribution system.

Disinfecting with chlorine is effective in killing germs and provides critical protection for our consumers. Because chlorine will naturally disappear from your water within a few hours, you may want to put an open container of tap water in your refrigerator overnight.

Is there fluoride in my drinking water?
County of Brant only uses fluoride in the Paris Well System. Hydrofluosilicic acid is precisely metered into the water so as to raise the natural fluoride concentration to approximately 0.5 - 0.8 parts per million (ppm). This is helpful in preventing dental caries (tooth decay).

Why is my water a yellow or rusty colour?
Water main repairs, construction and other maintenance work in your area can cause some rust and scale products which normally adhere to the inside of the water mains to break away. This sediment disturbance may cause water to appear dirty. Open fire hydrants can also cause this temporary inconvenience. Though this discoloured water is safe to drink, it is unappealing, and it can stain your laundry. If this condition occurs in your system, allow a cold water tap to run for five or ten minutes until the water clears. If the condition persists, call our Water Division.

If I have concerns about unusual taste, odour or colour of my drinking water, who can I call?
If the homeowner obtains their water from the municipal system and they wish to speak to someone in regards to water quality, contact the County of Brant Water Division.

If the homeowner obtains their water from a private well contact the Brant County Health Unit at 753-4937.

I have a private well and I have questions on my test results where can I call?
Please contact the Brant County Health Unit at 753-4937.


Water Distribution FAQ

  1. Who do I need to contact to have my water turned off/on?
  2. I have low water flow or poor water pressure. Who should I contact?
  3. When can I water my lawn?
  4. Are there any time restrictions on the days that I am permitted to water my lawn?
  5. How do I report a property owner who is watering their lawn on a non-watering day?
  6. Who will repair any damages resulting from watermain repair work?

Note : If your question is not listed above or to report a watermain break, please contact the County of Brant Water Division at 449-2451 or 1-888-250-2295.

Who do I need to contact to have my water turned off/on.
If there is an internal problem such as a broken water pipe in your home or building, you can shut the water off at the main shut-off valve usually located in the basement. If the shut-off valve is broken or you are unable to turn it off, contact the County of Brant Water Division to shut off the water at the curb side. It is the homeowner’s responsibility to repair the inside shut off valve..

I have low water flow or poor water pressure. Who should I contact?
Temporary low pressure can be caused by heavy water use in your area such as lawn watering, a water main break, a fire hydrant in use, etc. Permanent low pressure could be caused by the location of your home - on a hill or far from the pumping station. Your home could also have undersized pipes, or the pipes may have a lot of scale in them. To report any permanent drop in water pressure or to have your water pressure checked, contact the County of Brant Water Division.

When can I water my lawn?
The County By-Law restricts lawn and garden watering to every other day. Even-numbered municipal addresses are permitted to water on even-numbered days. Odd-numbered municipal addresses are permitted to water on odd-numbered days.

Are there any time restrictions on the days that I am permitted to water my lawn?
Please check out our Notice Section for watering restriction information. Currently we have a by-law in place to restrict water use in the County.

How do I report a property owner who is watering their lawn on a non-watering day?
To report any violations with regard to watering restrictions, please contact the County of Brant By-law Enforcement Department at 519-449-2451, 1-888-250-2295 or by email.

Who will repair any damages resulting from watermain repair work?
The Water Division will repair any sidewalk or driveway damaged by our personnel. Damaged lawn areas will be re-seeded. If you are not satisfied with the restoration, please contact our Water Division.


More information about the water and wastewater rates can be found here.

If you have questions regarding the municipal water and wastewater systems (meter maintenance, service connections, main locates, water quality, water rates, etc), please contact the Public Works Department at 449-2451 or 1-888-250-2295.

Should you have specific questions regarding billings and collections for water and wastewater, please contact Brant County Power at 442-2215.



2013 Annual Reports (PDF)

Archived Annual Reports (ZIP of PDF documents)

2003
2004
2005
2006
2007
2008
2009
2010
2011
2012


 
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