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CountyGovernment

Accessibility Standards for Customer Service

HomeCounty GovernmentAccessibility ServicesAccessibility Standards for Customer Service
 
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We follow accessibility standards throughout the customer service we provide in the County of Brant. Our Accessibility Standards for Customer Service Policy puts these guidelines in place.

The purposes of these guidelines are:

  • Being responsive to the needs of all of our residents
  • As an employer and service provider, the county aims to provide equal services for everyone
  • Promoting accessibility through policies, procedures and practices addressing integration, independence, dignity and equal opportunity

We aim to ensure the following:

  • Service is provided in a manner that respects the dignity and independence of persons with disabilities
  • Accessible services will be integrated with all our service standards unless an alternate measure is necessary
  • Persons with disabilities will be given an opportunity - equal to that given to others - to obtain, use and benefit from the services
  • Communication will be considered in a manner that takes into consideration a person's disability
  • Staff will receive appropriate training
  • Guide dogs and service animals will be permitted to areas/premises which are owned or operated by the County of Brant that are open to the public
  • Persons with disabilities, accompanied by a support person, can be accompanied by that support person in premises open to the public
  • Notice will be given when facilities or services that people with disabilities rely on to access County of Brant services are temporarily disrupted
  • People can provide feedback to us regarding our accessible services
  • Persons with disabilities can use their own personal assistive devices to use our services

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How to find us

Council, Corporate Services & Public Works

26 Park Ave., P.O. Box 160, 
Burford, ON N0E 1A0
T: 519.449.2451
TF: 1.888.250.2295
F: 519.449.2454

Community Services

15 Curtis Ave. N.,
Paris, ON N3L 3W1 
T: 519.442.1818 
TF: 1.888.250.2295 
F: 519.442.2162 

 

Economic Development and Tourism

31 Mechanic St., Suite 205, 
Paris, ON N3L 1K1
T: 519.442.6324 
TF: 1.888.250.2296 
F: 519.442.3461


Development Services

66 Grand River St. N., 
Paris, ON N3L 2M2
T: 519.442.6324 
TF: 1.888.250.2296 
F: 519.442.3461 

Offices are open Monday to Friday from 8:30 am - 4:30 pm.

 

Please note offices will be closed for Family Day on Monday, February 18, 2019.

 

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