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About Us

Service Commitment Statement

The Brant-Brantford Paramedic Service has a commitment to conform to all applicable regulations and legislation, while remaining accessible to all residents and visitors to Ontario. The service will be seamless across municipal boundaries, accountable and responsive to the needs of the community.

All crews are on-site and crew reaction times of less than 2 minutes for all code 3, 4 and 8 calls will be assured. Every effort will be made to achieve the 2021 Response Time Performance Plan.

Paramedics are committed to providing the best service possible as “the patient comes first”.

Our duties and policy

It is the duty of each employee to:

  • Serve the ill, injured, general public and fellow employees in a responsible and conscientious manner
  • Ensure the safety of patients and provide the most appropriate care
  • Respect the rights of patients and ensure patient confidentiality is maintained
  • Maintain a constant state of readiness to respond to medical emergencies
  • Conduct business operations in a professional manner avoiding any practice likely to be detrimental or disgraceful to the service or fellow employees
  • Uphold standards set down by the service and the regulations pertaining to the Ambulance Act

Responding to emergencies

We follow a tiered response model with the local fire department to make sure we respond rapidly to life threatening emergencies. Our resources are dispatched through the Hamilton Central Ambulance Communication Centre. The Ontario Ministry of Health and Long Term Care oversees operations.

Brant-Brantford Paramedic Services

303 Henry Street, Brantford, Ontario N3T 5S7
T: 9.1.1. (emergency)
T: 519.756.4570 (non-emergency)
F: 519.756.4575

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