False Alarms

A false alarm is when an alarm system is triggered accidentally or unnecessarily, causing the Brant OPP to respond when there is no actual threat or emergency. Each false alarm diverts police resources, taking officers away from real emergencies where quick response times can save lives.  In 2024, Brant OPP responded to 223 incidences of false alarms. 

On this page:

• False Alarm Fees
• Top 12 Reasons for False Alarms
• Tips for System Keyholders
• System Equipment Tips
• System Maintenance
• False Alarm Prevention Tips Printout

False Alarm Fees

If police are called to the same property multiple times for false alarms, the property owner may be charged a fee. These fees are outlined in the County’s Fees and Charges By-Law, and follow a graduated schedule that increases with repeat offenses.

• View the Policy False Alarm Reduction Policy By-Law (PDF)
• View the Graduated Fee Schedule for repeat at-fault false alarm offences

Top 12 Reasons for False Alarms

Most false alarms are caused by simple, avoidable mistakes. Understanding the most common triggers is the first step in preventing them and keeping emergency resources available for real situations. The top 12 reasons for false alarms are:

1. User enters the wrong code
2. User does not know how to disarm system 
3. User does not know the phone number of the monitoring system to cancel
4. User does not know the passcode/password
5. User does not know how they cause panic and duress alarms from the keypad
6. Keyholder list is outdated
7. Keyholders do not answer their phones and don't call monitoring station back quickly
8. Night cleaners setting off alarms at businesses
9. Evening armoured car security service setting off alarm at financial institutions
10. Single zone activations
11. Insecure premises; entry doors, garage doors and windows left open or unlocked
12. Poorly maintained doors and windows in the home or business

Tips for System Keyholders

False alarms can be prevented when all users and key holders are properly trained. Whether you're a homeowner, business owner, or keyholder, make sure you:

• Know how to use the alarm system, including keypads, passcodes, and panic buttons
• Keep an updated keyholder list with your monitoring station
• Save the monitoring company’s phone number so you recognize their call
• Ensure key holders are ready to respond 24/7 if needed
• Train employees and temporary users, including cleaners, contractors, and security staff

Business Owners: Assign an Alarm System Manager to oversee alarm training and system updates. Regularly review keyholder lists and have an emergency phone number available for staff.

Alarm System Equipment Tips 

Keeping your alarm system in good working order—and using it correctly—can go a long way in preventing false alarms. Here are some simple equipment tips to help your system run smoothly and avoid unnecessary activations.

• Keep decorations, signs, and balloons away from motion sensors—especially when heating or cooling systems are on
• Lock and close all windows and doors before activating the alarm
• Use the closest door to the keypad and set a delay to allow enough time to enter/exit
• Train all users on proper system use, including panic and duress alarms
• Keep alarm keypads away from children and review deactivation procedures regularly
• Ensure pets won’t trigger motion sensors—consult your alarm technician if needed

Alarm System Maintenance

Regular maintenance is key to preventing false alarms and ensuring your alarm system performs reliably when it matters most. Follow these simple upkeep tips to keep your system in top condition:

• Inspect your equipment and batteries monthly
• Test your system every month and replace batteries every 3-5 years
• Schedule annual maintenance with your alarm provider
• Adjust sensitivity settings to prevent activations from vibrations, strong winds, or minor movement
• Put your system on ‘test mode’ during renovations or construction, and inspect it before reactivating

False Alarm Fees

If police are called to the same property multiple times for false alarms, the property owner may be charged a fee. These fees are outlined in the County’s Fees and Charges By-Law, and follow a graduated schedule that increases with repeat offenses.

False Alarm Prevention Tips Printout

By working together to reduce repeat false alarms, we can help keep our neighborhoods safe and ensure policing resources are available when they’re needed most.

Download and print our False Alarm Prevention Tips (PDF) to share with family, friends, neighbours and local businesses.