Let's talk Brant Transit!

Let’s talk Brant Transit!

Brant Transit is the County’s pre-booked, shared-ride, public transportation service. Brant Transit is offered at a nominal fee in comparison to other transit options and therefore requires riders to be flexible when booking and using the service.

Are you a Brant Transit user? Or are you considering using Brant Transit? We would like to take a moment to remind riders of the service that Brant Transit provides, as well as important service details.

Brant Transit is not a specialized or paratransit service

• Brant Transit is a conventional transit service, accessible to all individuals, including those with disabilities. However, it is important to note that specialized or paratransit services may be necessary for some riders. Specialized or paratransit services are designed specifically for individuals who are unable to use conventional public transit due to a disability. These services are more personalized and flexible than a conventional transit service, accommodating the specific needs of passengers with disabilities. These services also require a registration and approval process prior to being able to access this service.

Brant Transit is not a Taxi or Uber

• The difference between Brant Transit and taxis or Ubers is that your ride may be shared, and you may not be driven directly, non-stop to your requested location. Just like a public bus, there may be additional pickups or drop-offs along the way, and you may be in the vehicle for up to an hour. Please plan your ride accordingly. If you are going to an appointment, be sure to give yourself the extra time based on the details provided when booking your ride.

Brant Transit does not provide specific pick-up and drop off times

• When booking a ride, you will be provided with a pick-up window. The driver may arrive anytime during that window, and you will receive a ride notification reminder via your preferred method of communication. Depending on if you chose the arrive by or depart at option, you may still spend up to an hour in the vehicle. You are not required to accept the proposal that is provided to you. Please review the ride option details carefully before booking.

Your requested ride time may not be available

• If the time you are requesting isn’t available, you will be provided with alternative times. You are not required to accept the proposal that is provided to you. Please review ride options before booking. There may be days and times that rides are not available. If this is the case, you will need to find alternate transportation.

Brant Transit drivers do not provide mobility or payment support

• Brant Transit drivers do not provide mobility or payment support to riders. If you require assistance getting to and from the vehicle, or assistance in handling money or a punch card to pay for your ride, it is encouraged that you travel with a support person (free of charge).

Please follow the rules of the road

• Riders are required to follow the rules of the road when using Brant Transit. Always remaining seated and wearing a seat belt while the vehicle is in motion are examples.

We appreciate your cooperation and invite you to learn more about Brant Transit by visiting our website, where you can view rates, booking information, frequently asked questions and much more. Visit the Brant Transit webpage today.