I think my water service is frozen - what do I do?
The first step is to try to determine if it is your indoor plumbing that has frozen. Try running different cold water taps throughout your home. If more that one has running water while others don't, your issue is likely internal. You should call a plumber or review the question.
If you find that all water service to your home has stopped, or you aren't sure where the problem is, contact the County of Brant Water Division:
- Regular business hours (Monday to Friday, 8:30 am - 4:30 pm) call 519.449.2451;
- After hours and holidays call 519.449.2451 and follow the prompts as provided.
The County will work with you to determine where the cause of the frozen service is located, including, where necessary, conduting an on-site investigation. Please note that due to the high volume of calls, investigations may be delayed until the following day if the issue is reported after 3:00 pm. We request your patience as we respond to this emerging issue.
If you are a tenant, your landlord must contact the County about issues with water service. Please contact your landlord if you are having problems with frozen water service.
What can I do to protect myself from frozen water service?
Can I drink the water from my temporary line?
How long will it take to fix my water service?
My water service or pipes froze; what precautions do I need to take to protect my home?
Why has my water service frozen?
What can I do if my household pipes freeze?
How can I reduce the risk of frozen water service pipes?
How can I correct frozen pipe problems permanently?
*Please note: Only those who are requested to run their taps by the County will be compensated for this increased use. Customers running taps to prevent frozen indoor plumbing will be responsible for resulting water use charges.
Some content for this page was modified from content by the City of Guelph, the City of Greater Sudbury, the City of Calgary and the City of Ottawa.
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