Water and Wastewater Services

The County of Brant’s Airport, Mt. Pleasant, Paris and St. George municipal drinking water systems rely on groundwater (wells) for their drinking water supply. For Cainsville, drinking water is provided by the City of Brantford with the Grand River as the source. Drinking water in these 5 systems is considered to be very hard water. Water is considered hard when it contains large amounts of dissolved calcium, magnesium and other minerals. The minerals contributing to hardness (mainly calcium and magnesium) are safe to drink but create scale build-up in pipes, appliances, water heaters and on dishes. As a result, residents in areas with hard water often use water softeners to remove the hardness of water.

Water Hardness in the County of Brant Municipal Drinking Water Systems

The County of Brant strives to maintain efficient and cost-effective municipal water and wastewater systems. Funding for operation and maintenance is from fees and charges paid by the consumers of the systems.

The 2021 Water and Wastewater Rate Study, implements a 4-year rate structure beginning May 1, 2021 and ending April 30, 2025. For more information on the 2021 Study please visit Engage Brant at Engagebrant.ca/waterratestudy. Our Water and Wastewater Long Range Financial Plan is also available for additional information.

To see the current rate structure, please review the New Water and Wastewater Rates Effective May 1, 2021 

Setting up a new Water and Wastewater Account 

If you would like to set up your water and wastewater account or have questions regarding billing and collections, please contact Energy+ Inc. at 519.442.2215, 1.877.871.2215 or customercare@energyplus.ca

If you are over-billed or under-billed for your water or wastewater, you will be credited or charged according to the Retroactive Billing Policy. 

Any outstanding water and wastewater accounts may be added to taxes when they are over 90 days in arrears or if the account is inactive. For more information, see our water arrears page.

Requests for Final Water Meter Reads and Water Certificates 

Requests for final water meter reads or water certificates are to be made through Energy + Inc.

Energy + Inc.
Cambridge Administration Office
1500 Bishop Street
P.O. Box 1060
Cambridge ON  N1R 5X6
T:519.442.2215 or 1.877.871.2215
F:519.621.7420 
E:customercare@energyplus.ca

Annual Reports

The County of Brant Water Division operates five waterworks. Each is described in an annual report.

• Airport Drinking Water System
• Cainsville Distribution System
• Mt. Pleasant Drinking Water System
• Paris Drinking Water System
• St. George Drinking Water System

 Archived Annual Reports

• 2019 Annual Reports

To access Archived Annual reports prior to 2019, please contact our Water Division at 519.44BRANT (519.442.7268)