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Water Bannere.

Water and Wastewater Services

HomeResident ServicesWater and Wastewater Services
 
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The Environmental Services Division oversees the Water, Wastewater and Stormwater systems in the County of Brant. 


We are committed to providing safe drinking water that meets the requirements of legislation. We also work to maintain cost effective water systems.

For Wastewater Services please visit our Sanitary Sewer Connections page.  

For Stormwater Services please visit our Storm Management page. 

Below, please find information regarding our Water Services in the County of Brant. 

Water Hardness in the County of Brant 

The County of Brant’s Airport, Mt. Pleasant, Paris and St. George municipal drinking water systems rely on groundwater (wells) for their drinking water supply. For Cainsville, drinking water is provided by the City of Brantford with the Grand River as the source. Drinking water in these 5 systems is considered to be very hard water. Water is considered hard when it contains large amounts of dissolved calcium, magnesium and other minerals. The minerals contributing to hardness (mainly calcium and magnesium) are safe to drink but create scale build-up in pipes, appliances, water heaters and on dishes. As a result, residents in areas with hard water often use water softeners to remove the hardness of water.

Water Hardness in the County of Brant Municipal Drinking Water Systems

Municipal Water System
Hardness
(mg/l measured as CaCO3)
Grains

Airport

306 mg/l

18.0

Cainsville

375 mg/l

22.0

Mt. Pleasant

364 mg/l

21.4

Paris

684 mg/l

37-43

St. George

382 mg/l

22.0

Water Service Billing and Fees 

The County of Brant strives to maintain efficient and cost-effective municipal water and wastewater systems. Funding for operation and maintenance is from fees and charges paid by the consumers of the systems.

The 2021 Water and Wastewater Rate Study, implements a 4-year rate structure beginning May 1, 2021 and ending April 30, 2025. For more information on the 2021 Study please visit Engage Brant at Engagebrant.ca/waterratestudy. Our Water and Wastewater Long Range Financial Plan is also available for additional information.

To see the current rate structure, please review the Water and Wastewater Rates Effective May 1, 2022

If you are over-billed or under-billed for your water or wastewater, you will be credited or charged according to the Retroactive Billing Policy.

Any outstanding water and wastewater accounts may be added to taxes when they are over 90 days in arrears or if the account is inactive. For more information, see our water arrears page.

Setting up a new Water and Wastewater Account 

To set up a new water and wastewater account or for questions regarding billing and collections, please contact GrandBridge Energy (formerly Energy +)

T. 519.621.3530

T.F. 1.877.871.2215

E. customercare@energyplus.ca

Requests for Final Water Meter Reads and Water Certificates 

Requests for final water meter reads or water certificates are to be made through Grandbridge Energy.

T. 519.621.3530

T.F. 1.877.871.2215

E. customercare@energyplus.ca

Annual Reports

The County of Brant Water Division operates five waterworks. Each is described in an annual report.

2021 Annual Reports
  • Airport Drinking Water System
  • Cainsville Distribution System
  • Mt. Pleasant Drinking Water System
  • Paris Drinking Water System
  • St. George Drinking Water System

 Archived Annual Reports

  • 2020 Annual Reports

To access Archived Annual reports prior to 2020, please contact our Water Division at 519.44BRANT (519.442.7268) 

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How to find us

Paris Customer Service Office
66 Grand River Street N, Paris
Open Monday through Friday 8:30am - 4:30pm

Burford Customer Service Office
26 Park Avenue, Burford
Open Monday through Friday 8:30am - 4:30pm

T. 519.44BRANT (519.442.7268)
T.F. 1.855.44BRANT
E. info@brant.ca 

A number of services are offered online. Please visit www.brant.ca/OnlineServices. 
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