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Water and Wastewater Services

HomeResident ServicesWater and Wastewater ServicesWater Services
 
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The Environmental Services Division oversees the Water, Wastewater and Stormwater systems in the County of Brant. 

We are committed to providing safe drinking water that meets the requirements of legislation. We also work to maintain cost effective water systems.

For Wastewater Services please visit our Sanitary Sewer Connections page.  

For Stormwater Services please visit our Storm Management page. 

Below, please find information regarding our Water Services in the County of Brant. 

Water Restrictions 
Outdoor water use in the County is restricted to every other day between 7:00am to 9:00am and 7:00pm to 9:00pm year-round. 

Your house address determines which days you can water:

Municipal Address Ending In:
Watering Day

0, 2, 4, 6, 8

Even numbered calendar days

1, 3, 5, 7, 9

Odd numbered calendar days

Vegetable and flower gardens may be watered by hand using a watering can on any day, at any time.

In addition to the watering times described above, watering is permitted for:

  1. Newly planted sod, trees, ornamental shrubs and flower gardens while being installed and during the 24 hours after completion of the installation; and
  2. Lawns being treated with pesticide, herbicide spray or fertilizer which requires water while being treated and during the following 24 hours after the application.

Further conservation may be required in times of drought or a water supply emergency. If this occurs details will be communicated through the newspapers, radio, and our website.

Read more about water conservation.

 

Water Hardness in the County of Brant 

The County of Brant’s Airport, Mt. Pleasant, Paris and St. George municipal drinking water systems rely on groundwater (wells) for their drinking water supply. For Cainsville, drinking water is provided by the City of Brantford with the Grand River as the source. Drinking water in these 5 systems is considered to be very hard water. Water is considered hard when it contains large amounts of dissolved calcium, magnesium and other minerals. The minerals contributing to hardness (mainly calcium and magnesium) are safe to drink but create scale build-up in pipes, appliances, water heaters and on dishes. As a result, residents in areas with hard water often use water softeners to remove the hardness of water.

Water Hardness in the County of Brant Municipal Drinking Water Systems

Municipal Water System
Hardness
(mg/l measured as CaCO3)
Grains

Airport

306 mg/l

18.0

Cainsville

375 mg/l

22.0

Mt. Pleasant

364 mg/l

21.4

Paris

684 mg/l

37-43

St. George

382 mg/l

22.0

Water Service Billing and Fees 

The County of Brant strives to maintain efficient and cost-effective municipal water and wastewater systems. Funding for operation and maintenance is from fees and charges paid by the consumers of the systems.

The 2021 Water and Wastewater Rate Study, implements a 4-year rate structure beginning May 1, 2021 and ending April 30, 2025. For more information on the 2021 Study please visit Engage Brant at Engagebrant.ca/waterratestudy. Our Water and Wastewater Long Range Financial Plan is also available for additional information.

To see the current rate structure, please review the New Water and Wastewater Rates Effective May 1, 2021 

Setting up a new Water and Wastewater Account 

If you would like to set up your water and wastewater account or have questions regarding billing and collections, please contact Energy+ Inc. at 519.442.2215, 1.877.871.2215 or customercare@energyplus.ca

If you are over-billed or under-billed for your water or wastewater, you will be credited or charged according to the Retroactive Billing Policy. 

Any outstanding water and wastewater accounts may be added to taxes when they are over 90 days in arrears or if the account is inactive. For more information, see our water arrears page.

Requests for Final Water Meter Reads and Water Certificates 

Requests for final water meter reads or water certificates are to be made through Energy + Inc.

Energy + Inc.
Cambridge Administration Office
1500 Bishop Street
P.O. Box 1060
Cambridge ON  N1R 5X6
T:519.442.2215 or 1.877.871.2215
F:519.621.7420 
E:customercare@energyplus.ca

Annual Reports

The County of Brant Water Division operates five waterworks. Each is described in an annual report.

2020 Annual Reports
  • Airport Drinking Water System
  • Cainsville Distribution System
  • Mt. Pleasant Drinking Water System
  • Paris Drinking Water System
  • St. George Drinking Water System

 Archived Annual Reports

  • 2019 Annual Reports

To access Archived Annual reports prior to 2019, please contact our Water Division at 519.44BRANT (519.442.7268) 

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How to find us

The County of Brant has entered the  Provincial Stay-at-home order. 

All County of Brant Customer Service offices are closed at this time.

A number of services are offered online. Please visit www.brant.ca/OnlineServices.  

We are here to help!

Please call 519.44BRANT (519.442.7268), 1.855.44BRANT or email info@brant.ca 

For more information please visit www.brant.ca/COVID19 as well as Subscribe to updates at www.brant.ca/subscribe

 

 

 

 





 

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