New Water Meter Installation in Paris and St. George
In Paris, approximately 75% of the new water meters have been installed in homes and businesses. This project is ongoing. Overall, the project has gone smoothly and we truly appreciate your cooperation.
In St. George, new water meter installations will begin in spring 2020. Please join us for the upcoming Open House to learn more about the water meter installation process. View the invitation for details.
Neptune Technology is the contracted partner who is installing the water meters. Installations will be occurring on an area by area basis. As technicians move into your area, homeowners and business owners will receive communication from the County of Brant and Neptune prompting them to book an appointment.
Throughout the process, there will be a series of communications to residents and business owners including:
| Paris communication |
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| St. George communication |
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Frequently asked Questions
| Why does the County of Brant need to replace the water meters? |
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The typical life of a water meter is up to 20 years old. They eventually need to be replaced. Also, advances in meter reading technology make it easier for both the homeowner and the County for the County to read the meter. Upgraded meters will be read from the street rather than accessing the homeowner’s property. |
| Who is installing the new water meters? |
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Neptune Technology Group has been contracted on behalf of the County of Brant to install the new water meters. |
| Is there a cost to installing the new water meters? |
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No. There is no cost for the water meter or the installation process. No one will request any financial information from you. |
| When are the water meter installations happening? |
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In Paris, installations will be occurring from August 2019 to April 2020 on an area by area basis within Paris. In St. George, installations will begin sprin 2020. As technicians move into your area, homeowners will receive communication from the County of Brant and Neptune prompting them to book an appointment. Appointments can be made during the day and evening and on Saturdays to accommodate a variety of schedules. |
| Is it mandatory to have the water meter installed? |
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Yes. The County of Brant Council passed Bylaw 73-19 that requires the homeowner to comply with the water meter upgrades. Several attempts will be made to contact and communicate with the homeowner to arrange a time to install the new water meters. If the homeowner refuses, they may be subject to a fine and/or termination of water services. We want to ensure this does not happen to any homeowner. If you have concerns, please contact the County of Brant at 519.449.2451. |
| Where is my water meter? |
| Water meters are usually located near your shut-off valve in the basement or crawl space. Sometimes they are near your hot water tank. |
| How long does it take to install the new water meter? |
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It will take approximately 30 – 90 minutes to install the new water meter. |
| Will I be without water when my water meter is being installed? |
| Yes. Your water will be shut off for approximately 30 – 90 minutes during the installation process. |
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How do I verify the person at my door is a County of Brant or Neptune employee? |
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If in doubt, there are three ways to validate a County of Brant and/or Neptune employee including:
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Do I need to be home during the appointment? |
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An adult, at least 18 years of age, must be home for the entire appointment. |
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Is there more information specifically about the water meters? |
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Yes! Please review the Automated Meter Reading Frequently Asked Questions document. |
Protect Yourself from Scams!
Always protect yourself from scams. Please note, the County of Brant has contracted Neptune Technology Group to install the new water meters. The County of Brant and Neptune will not request any financial information from you. The water meter and installation are free of charge. If in doubt, call the County of Brant at 519.449.2451 or 519.44-BRANT.
If you have questions about the new water meter installation, please contact Clint Brown, Public Works Technologist, at the County of Brant at 519.449.2451 x 2211 or publicworks@brant.ca
Reading your Water Meter
On the face of your meter you should see numbers inside a rectangle. Similar to the odometer in a car, read the number from left to right including all zeroes at the front.
Leaks and Other Concerns
If your recorded water use changes suddenly for no obvious reason (lawn watering, more people in the home, away for a long period of time, etc.) contact Energy + Inc. so it can be investigated.
If you think you have a leak, turn off all water-consuming appliances inside and outside your home. Read your meter. If the test dial (red triangle) on your meter is spinning, water is flowing through the meter. You may also want to monitor your meter reads overnight. Take a reading before you go to bed and first thing in the morning before you use any water. If the numbers have changed, there may be a leak somewhere in your home. Remember, toilets are the number one cause of leaks.
Report leaks at the water meter right away to the County of Brant Water Division.
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