Brant Transit FAQ
Questions about Brant Transit? View our Frequently Asked Questions below. If you are unable to find your answer, contact us below.
| Do I need to create an account? |
| Yes, to use the service you will need to create an account. You can do this easily through the app by using your phone number or email address, or by calling a booking agent to help you get started. |
| How far in advance can I book my ride? |
| You can book your ride 14 days in advance. Trips are required to be booked by 9:00 pm the day before, at the latest. |
| How do I pay for a ride? |
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Paying is easy. When booking your ride, you can choose to pay by credit card or offline payments (cash or punch card). If paying by cash, exact change is required.
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| Can my kids ride with me? |
| Yes, when you are booking your ride, book additional seats for children and select passenger type. You can book up to three additional passengers to travel with you. Children under 12 must ride with an adult. |
| Are there car seats for small children or babies? |
| No, the vehicles are no equipped with car seats. |
| What are the "Arrive by" and "Depart at" booking options? |
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Riders are required to plan in advance when using Brant Transit, as well as be flexible when looking for booking options. When riders book, they can select “Arrive by” (to their destination) or “Depart at” (from their pick-up location) as their trip option. When a ride is requested, the system will find the best available option within a two-hour search window and then provide a narrower 30-minute pick up window to accommodate Arrive by or Depart at times, as best as possible and based on the other rides already booked. Remember, you will receive ride notifications (either via phone or text) and with the new app you can also track your ride for greater convenience! Like all public transportation services, riders will need to be prepared for their ride. |
| What if I want my ride to wait for me? |
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Please be on time. When you book a ride, you are provided with a pickup window, and you will be picked up anywhere within that window. Please arrive at least two minutes before the pick-up time window. Upon arriving, your ride will wait for one minute.
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| What if I miss my ride? |
| Users book their own rides and need to be ready for pick up at least two minutes before the pick-up window. If you miss your ride, you will be marked as a ‘no-show' and charged for the amount of the ride you booked. |
| Who picks me up? How will I recognize it? |
| Look for the Brant Transit logo to identify the correct vehicle. Driver’s won’t have on a uniform or identification tags but riders will be able to see a headshot of their driver and the vehicle’s license plate in the app screen as their vehicle approaches. |
| Will my ride be accessible? |
| Yes, Brant Transit will offer accessible transportation options. Please identify the type of mobility device you may be travelling with when booking. Options can be found in your user settings in the app. You may choose to book an additional seat for your support person, at no additional cost. |
| Are there going to be city buses? |
| When people think about public transit, they often think about large buses and fixed routes. Currently, Brant Transit uses a fleet of SUVs and an accessible van that are individually booked. |
| Is this like Uber? |
| No. Brant Transit drivers receive specific training from Via and will be driving County-branded vehicles. |
| Do I have to be a County of Brant resident to use Brant Transit? |
| Brant Transit is available to County of Brant residents, City of Brantford residents and visitors to the County. Riders will have access to travel anywhere within the County of Brant, to and from the City of Brantford and from the City of Brantford to the County of Brant. No inner City of Brantford trips are provided, with the exception of your drop off or pick up. |
| How many bags can I bring with me? |
| Brant Transit is a shared-ride service. To ensure there is adequate room for everyone, there is a four-bag maximum. If you need to travel with more than four bags, please call VIA directly to book your ride. |
| Will drivers be able to help me to and from my house? |
| If you require assistance to and from your front door, please let your driver know and include this request when booking your ride in the driver notes. |