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Brant Transit

Let’s talk Brant Transit!

Brant Transit is the County’s pre-booked, shared-ride, public transportation service. Brant Transit is offered at a nominal fee in comparison to other transit options and therefore requires riders to be flexible when booking and using the service.

Are you a Brant Transit user? Or, are you considering using Brant Transit? We would like to take a moment to remind riders of the service that Brant Transit provides, as well as important service details.

 Learn more about Brant Transit!

Brant Transit is not a specialized or paratransit service

Brant Transit is accessible to all individuals, including those with disabilities. However, it is important to note that specialized or paratransit services may be necessary for some riders. Specialized or paratransit services are designed specifically for individuals who are unable to use public transit due to a disability. These services are more personalized and flexible to accommodate the specific needs of passengers with disabilities. These services also require a registration and approval process prior to being able to access this service. 

Brant Transit is not a Taxi or Uber

The difference between Brant Transit and taxis or Ubers is that your ride may be shared, and you may not be driven directly, non-stop to your requested location. Just like a public bus, there may be additional pickups or drop-offs along the way, and you may be in the vehicle for up to an hour. Please plan your ride accordingly. If you are going to an appointment, be sure to give yourself the extra time based on the details provided when booking your ride.

Brant Transit does not provide specific pick-up and drop off times
When booking a ride, you will be provided with a pick-up window. The driver may arrive anytime during that window, and you will receive a ride notification reminder via your preferred method of communication. Depending on if you chose the arrive by or depart at option, you may still spend up to an hour in the vehicle. You are not required to accept the proposal that is provided to you. Please review the ride option details carefully before booking. 
Your requested ride time may not be available
If the time you are requesting isn’t available, you will be provided with alternative times. You are not required to accept the proposal that is provided to you. Please review ride options before booking. There may be days and times that rides are not available. If this is the case, you will need to find alternate transportation. 
Brant Transit drivers do not provide mobility or payment support
Brant Transit drivers do not provide mobility or payment support to riders. If you require assistance getting to and from the vehicle, or assistance in handling money or a punch card to pay for your ride, it is encouraged that you travel with a support person (free of charge).

Please follow the rules of the road

Riders are required to follow the rules of the road when using Brant Transit. Always remaining seated and wearing a seat belt while the vehicle is in motion are examples.

We appreciate your cooperation and invite you to learn more about Brant Transit by viewing the information below where you can view rates, booking information, frequently asked questions and more! 

Online bookings are now available through our Brant Transit Website!

Scan to download

Download the Brant Transit app! 

Download the app to book your ride today.

QR Code for the Brant Transit App Download on the App Store Get it on Google Play

Price

  • $5 per ride
  • $3 for seniors
  • Free - CNIB cardholders and support person(s)
  • Free - Children (12 and under) riding with an adult

Easy ways to pay

  • Credit or debit card
  • Exact cash onboard (no change given)
  • Punch card - visit the FAQ section to learn more

Booking Features

  • Riders can book rides up to 14 days in advance.
  • Ride notification reminders will be sent via your preferred method of communication the day before, 30 minutes before and 5 minutes before your ride arrives.
  • Riders can track rides through the app.
  • A “notes” feature allows riders to share additional ride details when booking. Do you need to be picked up at the south side of your apartment? No problem, just include it in the notes!
  • Ride time not available? No problem, you can easily search for alternative times around your desired pick-up time, or, be added to the waitlist!
  • Riders can call their driver from the app if they cannot find them - phone numbers will remain secure for both sides.

Service hours 

  • Monday to Friday from 6:00 am to 9:00 pm 
  • Saturday to Sunday from 8:00 am to 6:00 pm

Visit the Holiday Schedule page for dates when Brant Transit does not operate.

Accessibility

Need a wheelchair accessible ride? Select Wheelchair accessibility in the User settings in your account.

Important Booking Information

  • No recurring rides. You can still book more than one ride, but you will need to book each ride separately
  • Same-day rides not available. Bookings for the following day close daily at 9:00 pm
  • Riders are required to plan in advance when using Brant Transit, as well as be flexible when looking for booking options. When riders book, they can select “Arrive by” (to their destination) or “Depart at” (from their pick-up location) as their trip option. When a ride is requested, the system will find the best available option within a two-hour search window and then provide a narrower 30-minute pick up window to accommodate Arrive by or Depart at times, as best as possible and based on the other rides already booked. Remember, you will receive ride notifications (either via phone or text) and with the new app you can also track your ride for greater convenience! Like all public transportation services, riders will need to be prepared for their ride.

How to ride Brant Transit

3 easy steps to get on board in no time.

Create an Account

1. Create an account

Download the Brant Transit app from your preferred app store. Enter your phone number to receive a login code, and follow the simple signup steps. You can also sign up using your email address.

Book a Ride

2. Book a ride

Enter your pick-up and drop-off addresses. Choose the ride that works for you by tapping Book This Ride.

* For wheelchair accessible rides, select Wheelchair Accessibility in the User Settings of your account.

Meet Your Drive

3. Meet your driver.

Check out the app to monitor your driver's arrival for pickup.

No smartphone? No problem!
Book a ride through our online Brant Transit Website 
or Book a ride by calling 226.773.9347 or toll-free 1.833.872.2510

 

FAQs (Frenquently Asked Questions)
Frequently Asked Questions
Holiday Schedule
Holiday Schedule
Subscribe for updates!
Subscribe to Transit Updates

Brant Transit’s service is powered by Via. Via has a strict Zero Tolerance policy. Driver partners are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or driver partners. 

To review the Zero Tolerance Policy and other Brant Transit Policies, view the Brant Transit General Polices Webpage.

General Policies Webpage

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