Frozen Water Services

Homeowners are responsible for ensuring the pipes and water meter are kept in a manner that prevents freezing.

What to do if you suspect water pipes are frozen

If you suspect your indoor plumbing is frozen, the first step is to try running different cold water taps throughout your home. If more than one has running water, your issue is likely internal and a plumber must be consulted.

If all water service to the home has stopped, please contact the County of Brant.

If you are a tenant, your landlord must contact the County of Brant.

The County will work with you to determine where the cause of the frozen service is located including, when necessary, conducting an on-site investigation. Please note that due to the high volume of calls, investigations may be delayed until the following day if the issue is reported after 3:00 pm. We request your patience as we respond to this emerging issue.